FAQ
Frequently asked questions
Common questions about working with Emyrix — Magento and Adobe Commerce development, support, and the rest of what we do. Don't see yours? Ask us directly.
About us
Working with Emyrix
What does Emyrix do?
Emyrix is a Magento and Adobe Commerce engineering partner. We build, upgrade, support, and optimize Magento 2 and Adobe Commerce stores, and also work in Shopware, MedusaJS, and custom Laravel and React software.
Where is Emyrix located?
Emyrix LLC is based in Massachusetts, USA, and works with e-commerce businesses across the United States — remotely, and on-site when a project calls for it.
Do you work with agencies as well as merchants?
Both. We work directly with merchants, and as an overflow or white-label engineering partner for agencies that need Magento and Adobe Commerce depth on a project.
How does an engagement start?
Most start with a problem statement, a live store, or a blocked release. We scope the work into a practical sequence and define what success looks like before code changes begin — usually beginning with a short call or an audit.
Magento
Magento & Adobe Commerce
Do you work on Magento Open Source or Adobe Commerce?
Both, plus Mage-OS. We help teams pick the right edition for their needs and can move a store between them when it makes sense.
Can you take over an existing Magento store?
Yes. A large share of our work is inheriting an existing codebase, stabilizing it, and building on it. We do not require a rebuild to get involved.
What is the difference between Magento and Adobe Commerce?
Adobe Commerce is the paid edition of Magento. It adds B2B, advanced pricing, content staging, Page Builder, and cloud hosting on top of Magento Open Source. We work in both and advise on which fits.
Support
Support, upgrades & security
Do you offer ongoing Magento support and maintenance?
Yes. We offer retained maintenance — security patching, version upgrades, monitoring, bug fixes, and small improvements — with priority response for urgent incidents, sized to your store.
Can you help in an emergency if we are not already a client?
Yes. We take on urgent incidents for stores we have not worked on before — stabilizing the immediate problem first, then helping prevent a repeat.
Can you improve the performance of a slow Magento store?
Yes. Performance optimization is a core service: TTFB and full-page cache tuning, Redis or Valkey and OpenSearch configuration, database and indexer work, and Core Web Vitals improvements.
Platforms
Other platforms & custom work
Do you only work with Magento?
No. Magento and Adobe Commerce are our specialty, but we also develop on Shopware and MedusaJS and build custom software with Laravel and React.
Do you build custom software beyond e-commerce?
Yes. We build bespoke Laravel applications, API and integration layers, admin tools, and React frontends when off-the-shelf software is not enough.
Getting started
Pricing & getting started
How much does a project cost?
It depends on scope. We give honest estimates with stated assumptions after understanding the problem, rather than a fixed price before we do. Retained support is sized to your store — tell us the goal and we will come back with a scoped next step.
How do I get started?
Get in touch with the platform, the problem, and the goal. We will respond with the best next step — an audit, a scoped fix, or a build plan.
Still have a question?
Talk to a Magento engineer
Tell us the platform, the problem, and the goal — we'll come back with the best next step.